Terms & Conditions

1. Interpretation

1.1 “Company” refers to Hotpod Yoga Limited
1.2 “Customer” refers to anyone who has booked a class or bought a voucher online
1.3 “Class” or “Classes” refer to The Company’s hot yoga sessions
1.4 “Terms and conditions” refer to this document.
1.5 If you access and use this website (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, you should not use the site.
1.6 The Company reserves the right to change the Terms and therefore ask Customers to check the Terms regularly, prior to booking.

2. Bookings

2.1 Pre-booked classes must be paid for in advance on this Site.
2.2 Due to limited number of spaces per class, we cannot guarantee space for customers who have not booked in advance.
2.3 It is possible to pay on arrival, without booking, however, it is at the Customer’s own risk – there may not be space in the class.
2.4 If a customer has purchased a multiple class pass, online booking automatically deducts a class from the pass.
2.5 Once classes are shown to be full online, there will be no more spaces available, subject to there being no cancellations. In the case of cancellations there will be a waiting list. If a Customer commits to the waiting list and is then given a space in the class, they have confirmed the place and are subject to the Terms.
2.6 Prices are as stated on the Site, these may change from time to time, but all bookings made prior to change in price will remain unchanged.
2.7 Identity will be verified for multiple pass cards. Cards are assigned to one Customer and ownership may not be transferred.
2.8 The Company reserves the right to refuse entry or expel Customers from the studio should their conduct be deemed unfit or should they be deemed to be in breach of the Terms. In such instances The Company will not refund the Customer.

3. Cancellations

3.1 Cancellations policies vary from location to location and will be stated on the terms and conditions on the relevant booking system.
3.2 In some locations, 24 hrs is necessary – and other there is no time limit. Where cancellations are made in sufficient time, credit will be added back to the relevant account.
3.3 Deductions from multiple class passes operate under the same terms as stated in 3.1 & 3.2 – if a Customer books into a class with a multiple class pass, the deduction will be made from the pass unless the cancellation is made within the relevant time period.
3.4 Unused multiple class passes will not be liable for refunds.
3.6 The Company cannot be held responsible for a particular session or instructor becoming unavailable. If an instructor becomes unavailable we will ensure – where practically possible – that they are replaced by another instructor. Where this is not possible, or where a session is cancelled due to unforeseen circumstances, we will issue a credit note to all those who have previously booked that Class. The Company will not be liable for any other incurred costs or damages to the Customers from a cancellation.


4. Locations and Start Times

4.1 Our locations and times are liable to change from week to week but once it is scheduled online we will endeavour to keep the location and times as stated. Any changes made to the location and times will be highlighted on the Site and all booked customers will be informed by email.
4.2 Customers are asked to arrive to sign in at least 10 minutes prior to the start of the Class. The Company reserves the right to refuse entry to anyone arriving after the start of the Class.

5. Fitness and Health

5.1 The Company advises Customers not to take part in one of The Classes without first seeking medical advice if they have any concerns at all over their physical condition.
5.2 Customers with with low or high blood pressure or cardiovascular irregularities should not attend the Class without express and written permission from a medical professional.
5.2 The Company reserves the right to refuse access to any Customer if it in any way doubts the health of the Customer and their ability to safely take part in the Classes.
5.3 Customers accept the risk of injury from performing exercises in the Classes. The Company accepts no liability for injury to the Customer, except in so far as such injury is by law incapable of exclusion.
5.4 New Customers will be asked to fill out a Physical Activity Readiness Questionnaire, so the Company is better informed of the Customer’s physical condition. This form will also waive the Company’s responsibility for physical injury cause by the Classes.


6. Personal Belongings

6.1 Personal belongings brought to the Classes are brought at the Customer’s risk. All facilities have some form of storage space, but the safety of the possessions are not the responsibility of the Company. We do not accept liability for loss or damage of personal possessions except in so far as such loss or damage is by law incapable of exclusion.

7. Dress and Suitability

7.1 The Company request all Customers to dress appropriately for hot yoga. Details of recommended attire are featured on the Site.
7.2 Cleanliness and hygiene is essential – both of Customers themselves and their attire. Soiled clothes or poor personal hygiene will result in the Company exercising the right to refuse entry.
7.3 No admittance to under 16s with the exception of specific Children’s classes.
7.4 Shoes should not be worn during the Class.
7.5 Mats will be provided by the Company.
7.6 Towels must be bought to the Class by the Customer.

Customer Service Contact details: Floor 1, 9-15 Helmsley Place, E8 3SB.

8. Privacy Policy

This privacy policy sets out how the Company uses and protects any information that you give the Company when you use this website. The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 1st 2012.

9. What we collect

We may collect the following information:
Name
Contact information including email address
Your use of Hotpod Yoga services

10. What we do with the information we gather

We require this information to provide you with a better service, and in particular for the following reasons:
Internal record keeping.
 We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may use the information to customise the website.

11. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

12. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

13. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. 
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at nick@hotpodyoga.com or max@hotpodyoga.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please e-mail us at nick@hotpodyoga.com or max@hotpodyoga.com. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

14. Accessibility

This website has been designed to be accessible to as many people as possible. If you have difficulty using our site please let us know and we will do our best to rectify this in future maintenance and development.

1. All pages on this site comply with all priority 1, 2, and 3 guidelines of the W3C Web Content Accessibility Guidelines.
2. All pages on this site validate as XHTML 1.0 Transitional.
3. This site is built using structured semantic markup. H2 tags are used for main titles to aid users of screen reading software such as JAWS. For example, on this page, JAWS users can skip to the next section within the accessibility statement by pressing ALT+INSERT+2.