1. Terms & Conditions (general)

i. Interpretation

1.1 “Company” refers to Hotpod Holdings Ltd and all its worldwide subsidiaries, franchises and affiliates, together known as “Hotpod Yoga”, “we”, “us” or “our” 1.2 “Customer” refers to anyone who has booked a class, created an account, bought a voucher, purchased a membership or a subscription 1.3 “Class” or “Classes” refer to The Company’s classes 1.4 “Terms and conditions” refer to this document 1.5 If you access and use this website (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, you should not use the site. 1.6 The Company reserves the right to change the Terms and therefore ask Customers to check the Terms regularly, prior to booking.

ii. Bookings

2.1 Pre-booked classes must be paid for in advance on this Site. 2.2 Due to limited number of spaces per class, we cannot guarantee space for customers who have not booked in advance. 2.3 It is not possible to pay for your class at the studio on arrival. 2.4 If a customer has purchased a multiple class pass, online booking automatically deducts a class from the pass. 2.5 Once classes are shown to be full online, there will be no more spaces available, subject to there being no cancellations. In the case of cancellations there will be a waiting list. If a Customer commits to the waiting list and is then given a space in the class, they have confirmed the place and are subject to the Terms. 2.6 Prices are as stated on the Site, these may change from time to time, but all bookings made prior to change in price will remain unchanged. 2.7 Identity will be verified for multiple pass cards. Cards are assigned to one Customer and ownership may not be transferred. 2.8 The Company reserves the right to refuse entry or expel Customers from the studio should their conduct be deemed unfit or should they be deemed to be in breach of the Terms or for any other reason in the Company’s sole discretion. In such instances The Company will not refund the Customer. 2.9 The Hotpod Yoga Referral system is operated at the Company’s discretion. Not all locations partake and the Company reserves the right to deny referrals for free classes and corresponding referral credit. For the avoidance of doubt, resale of referrals or referral credit is not accepted and will not be honoured by the Company.

iii. Cancellations

3.1 Cancellations policies vary from location to location and will be stated on the terms and conditions on the relevant booking system when you book. Each business will have a stated cancellation window, which will apply to each class. For example – if a business states that it has a 12 hour cancellation policy, all cancellations must occur more than 12 hours before the start of the class in order to receive the credit back from that booking. 3.2 Where cancellations are made outside that window (i.e a sufficient time before the start of the class), credit will be added back to the relevant account. Cancellations made inside the cancellation window will not be refunded and the credit will be deducted. 3.3 Deductions from multiple class passes operate under the same terms as stated in 3.1 & 3.2 – if a Customer books into a class with a multiple class pass, the deduction will be made from the pass unless the cancellation is made within the relevant time period. 3.4 Unused multiple class passes will not be liable for refunds. All memberships are also non-refundable. 3.6 The Company cannot be held responsible for a particular session or instructor becoming unavailable. If an instructor becomes unavailable we will ensure – where practically possible – that they are replaced by another instructor. Where this is not possible, or where a session is cancelled due to unforeseen circumstances, we will issue a credit note to all those who have previously booked that Class. The Company will not be liable for any other incurred costs or damages to the Customers from a cancellation. 3.7 Memberships and class pass terms may vary from business to business, but all passes and memberships have terms clearly stated at point of purchase. In general, memberships recur automatically each month on the same day and card details are stored securely. Memberships can be cancelled at any time by contacting the individual business or [email protected] by email with at least 2 weeks’ notice (prior to the date of cancellation). Memberships can be placed on hold at any time, for a minimum of one week, by emailing the individual business or [email protected]. This includes, but is not limited to, reasons of COVID-19 isolation, long term illness or injury. Cancellations and holds are not confirmed until you have received confirmation back from the business.

iv. Locations and Start Times

4.1 Our locations and times are liable to change from week to week but once it is scheduled online we will endeavour to keep the location and times as stated. Any changes made to the location and times will be highlighted on the Site and all booked customers will be informed by email. 4.2 Customers are asked to arrive to sign in at least 10 minutes prior to the start of the Class. The Company reserves the right to refuse entry to anyone arriving after the start of the Class.

v. Fitness and Health

5.1 The Company advises Customers not to take part in one of The Classes without first seeking medical advice if they have any concerns at all over their physical condition. 5.2 Customers with with low or high blood pressure or cardiovascular irregularities should not attend the Class without express and written permission from a medical professional. 5.2 The Company reserves the right to refuse access to any Customer if it in any way doubts the health of the Customer and their ability to safely take part in the Classes. 5.3 Customers accept the risk of injury from performing exercises in the Classes. The Company accepts no liability for injury to the Customer, except in so far as such injury is by law incapable of exclusion. 5.4 New Customers may be asked to fill out a Physical Activity Readiness Questionnaire or may be asked about their physical fitness directly by the instructor, so the Company is better informed of the Customer’s physical condition. This form will also waive the Company’s responsibility for physical injury caused by the Classes, except for instances of negligence. 5.5 Those who are pregnant will not be able to partake in our hot yoga classes as the classes are not suitable (even where the individual has specific medical permission).

vi. Personal Belongings

6.1 Personal belongings brought to the Classes are brought at the Customer’s risk. All facilities have some form of storage space, but the safety of the possessions are not the responsibility of the Company. We do not accept liability for loss or damage of personal possessions except in so far as such loss or damage is by law incapable of exclusion.

vii. Dress and Suitability

7.1 The Company request all Customers to dress appropriately for hot yoga. Details of recommended attire are featured on the Site. 7.2 Cleanliness and hygiene is essential – both of Customers themselves and their attire. Soiled clothes or poor personal hygiene will result in the Company exercising the right to refuse entry. 7.3 No admittance to under 16s with the exception of specific Children’s classes. 7.4 Shoes should not be worn during the Class. 7.5 Mats will be provided by the Company. 7.6 Towels must be bought to the Class by the Customer.   Customer Service Contact details: 40 St Matthew’s Road, Brixton, London, SW2 1NL For the purpose of insurance only, Hotpod Yoga Ltd is an Introducer Appointed Representative of Balens Limited, Bridge House, Portland Road, Malvern, Worcestershire, WR14 2TA, who are authorised and regulated by the Financial Conduct Authority.

viii. Accessibility

This website has been designed to be accessible to as many people as possible. If you have difficulty using our site please let us know and we will do our best to rectify this in future maintenance and development. 1. All pages on this site comply with all priority 1, 2, and 3 guidelines of the W3C Web Content Accessibility Guidelines. 2. All pages on this site validate as XHTML 1.0 Transitional. 3. This site is built using structured semantic markup. H2 tags are used for main titles to aid users of screen reading software such as JAWS. For example, on this page, JAWS users can skip to the next section within the accessibility statement by pressing ALT+INSERT+2.

ix Behaviour and conduct

Hotpod Yoga has a zero tolerance policy towards abusive, rude or inappropriate behaviour. We are committed to providing an environment that is free from bullying, harassment, victimisation and unlawful discrimination. Discrimination, harassment, or any form of prejudice will not be tolerated. We expect our Customers to show respect and courtesy when interacting with the Hotpod Yoga team members, as well as with other customers. We will not accept rude, abusive, intimidating or inappropriate behaviour or language in our studios, nor through our customer communications channels (on email, phone, social media or otherwise).

The Company reserves the right to exclude or expel Customers from the studio (including from future studio classes) should their conduct (whether verbal or written) be deemed unfit or in breach of the Terms. This right can be exercised at the sole discretion of the Company’s employees or agents. In such instances, the Company will not refund the Customer any class passes or membership fees.

For any Customer complaints, please refer to the ‘Complaints’ section below.

x Complaints

If you wish to file a complaint, please contact the Hotpod Yoga business relevant to you. Contact details will be listed at each individual studio page. We will try and ensure all complaints will be responded to within 48 hours.

2. Hotpod Yoga Store Terms & Conditions

i. General info

These terms cover the purchase of goods from Hotpod Yoga businesses (Hotpod Holdings Ltd, and all its worldwide subsidiaries, franchises and affiliates, together known as “Hotpod Yoga”, “we”, “us” or “our”) – both through this website and in-studio purchases, including the Hotpod Yoga Teacher Training Course (the ‘Terms’). These terms form a contract between Hotpod Yoga (the vendor) and you (the customer). They will also explain all key terms of business between you and Hotpod Yoga. It is therefore important that you are familiar with these terms.   If you make any online purchases through the Central Store on this website or from any Hotpod London studios you will be purchasing from Hotpod Holdings Ltd who can be contacted at [email protected] or on 0203771 2285.   Alternatively, if you make any purchases from Hotpod Yoga franchisees (whether in their studios or online) you will be purchasing from that franchisee. We will make sure it is clear who you are buying from when you make purchases. Individual contact details for our franchises are available in the contact section.

ii. Who’s who

These Terms will make reference to two parties:

• Hotpod Holdings Ltd, and all its worldwide subsidiaries, franchises and affiliates, together known as ‘Hotpod Yoga’, ‘we’, ‘us’ or ‘our’.
• Hotpod Yoga’s Customers (‘Customer’, ‘you’, ‘your’). That’s the person that purchases the goods from Hotpod Yoga.

As a customer, we may need to contact you regarding the sale of goods from us. We will generally do so by email, but may also contact you by telephone, if necessary.

iii. Contract for purchase of goods

Orders of goods from Hotpod Yoga can be made online and in-studio (Teacher Training courses can also be booked through email, with confirmation coming at point of payment). These Terms come into place when we accept your order – that is when a purchase is successfully made. On the website, a purchase has successfully been made when payment has gone through and a confirmation email has been received by you. In studio, a purchase has successfully been made when payment has been accepted on the in-studio device.   If we are in any way unable to fulfil the order (either through it being out of stock, due to an error in the ordering or display or due to delays in shipment), we will contact you as soon as possible (within 3 days of purchase), let you know that we are unable to fulfil the order and process a refund immediately (this may take up-to 7 working days to process).   Orders will only be accepted where deliveries are within the same country as the Franchise/outlet that the product is ordered from.  For details regarding returns, please see our full returns policy here.

iv. The products

Products may vary slightly from those displayed, and from one another. We cannot guarantee display of colours online are totally accurate, but we endeavour to make all products as uniform as reasonably possible and display images in as close a likeness as possible. If you have any specific queries or concerns, or would like more detailed product descriptions, we can provide this – please contact us.

v. Your rights to changes

If you’d like to exchange your product for a different size or colour, please contact your relevant Hotpod Yoga outlet directly to check we have the relevant alternative in stock. We will then confirm if this is possible. If it is possible, we will be happy to action it for you as soon as possible. The exchange must be confirmed by email in advance, at which point exchanges can then be done in-studio (or by post, in which case you will be expected to pay for return postage).

vi. Our rights to changes

If we are not able to fulfil a request, but are able to provide a similar product (such as a different colour or size of the same product), we will contact you directly to ask if you would like to proceed. If this is not acceptable to you, we will cancel the order and process a refund (this may take up-to 7 working days to process).  

vii. Provision of products

Delivery costs are clearly stated in the purchasing process online. If an address is changed after purchase, there may be an additional postage cost to pay. We will inform you of this and you may cancel your order at this stage if you do not want to pay the additional charges.   All products can be picked up from the studio you are purchasing the product from. If they are not to be picked up in studio and you opt, during the purchasing process online, to have them posted to you, we will endeavour to send them out to you as soon as reasonably possible. We will always send them out within 7 days (so deliveries should arrive within 10 days, depending on postage timings). We cannot be held responsible for delays including those relating to postage which are outside of our control. Where delays to delivery occur after we have sent out the product (i.e outside of our control and in the control of the delivery provider), we will keep you updated with the information we have. In this instance, you will not have a right to a refund. If the product is lost in transit by the delivery provider, we will replace the product within 1 week of it being declared lost.   If there is a risk of a significant delay to an order being sent out (from Hotpod Yoga), we will inform you of this risk, at which point you will have the option of being issued a full refund.   If you opt to collect your product in studio, you will receive a confirmation email explaining the process. Products can only be picked-up from studio at class time (pre- or post-class). Please show the relevant instructor onsite your confirmation email (and photo ID may be requested) and they will give you the product. Please note, it is only possible to collect goods from the same studio you have bought them through.   You, the customer, own the goods ordered once payment has been received in full and you become responsible for the products as soon as they have been delivered (or collected in studio).  

viii. Rights to end contract

If the product is faulty or not representative of the online description, you have the right to cancel this contract between us and receive a refund in full. Alternatively, if you’d prefer, we would be able to replace the product or repair it (providing the product has not been used).   If we tell you of an upcoming change to a product which you have ordered and which you do not accept, you can opt to cancel the order or return the product and receive a refund in full (providing the product has not been used).   For any product you buy online, you have a 14 day period, during which you may return the product to us (at your own cost), providing it has not been used and is in no way marked or damaged, and you will receive a full refund. For Teacher Training Courses, the deposit paid at point of booking is non-refundable. The course fees are also non-refundable once the course has started. Course fees (minus the deposit) can be refunded if the course has not started. We reserve our right to exclude any attendees from Teacher Training Courses that we reasonably deem to be a disruptive presence or to be having a significant negative impact on the experience of the course for others. In this instance, the course fees will not be refunded. For products bought online (as opposed to in-studio) to action a return, please email the seller ([email protected] if from the website’s Central Store or if you have purchased products from a franchisee please use the relevant email address at contact us) to confirm you’d like to return the product and then send the product to the business address provided once you’ve received confirmation.   For in-studio purchases, the same terms apply, but you should contact the individual studio with the details on the studio’s webpage. In the above instances, a refund can be expected within 7 working days.

ix. Hotpod Yoga’s rights to end contract

If your payment fails or you make delivery impossible for Hotpod Yoga (by providing insufficient information or failing to accept delivery of a product), Hotpod Yoga reserve the right to end the contract in place.

x. Complaints

Hotpod Yoga is under legal duty to supply products that are in conformity with these terms and conditions. If you feel we have not done so, or would like to file a complaint, please contact the Hotpod Yoga business relevant to you (if it is the Central Store, this can be done so at [email protected] or on the phone at 0203 771 2285; if it’s from another Hotpod Yoga store or from one of the studios directly, please contact the individual location at the details cited on their individual pages). All complaints will be responded to within 48 hours.

xi. Prices & payment

All prices are displayed clearly online (with VAT included, where applicable) and also in-studio. Online purchases must be completed with payments made online through the online payment system (through debit or credit cards). In-studio payments are also card-only and can be made through the studio’s payment system.  

xii. Hotpod’s responsibility for loss or damage

Hotpod Yoga are responsible for any foreseeable damage or losses to you, the customer. We are not responsible for any unforeseeable loss or damage to the customer, this would exclude instances of death or personal injury caused by negligence or breach of consumer rights regarding quality of the products purchased from us.   The products that you are buying from us are not for business use – they are for personal use and we cannot be held responsible for any business losses where products are used commercially.

xiii. Data protection

For our full privacy policy, please see Privacy Policy here. Please note that, as a customer of Hotpod Yoga (through buying a product online), you are agreeing to the terms in the privacy policy, which includes our rights to contact you, store certain personal information – for relevant business use – and to contact you with relevant marketing communication.  

xiv. Other terms

Nobody else has any rights under this contract not any rights to enforce its terms. Each of the paragraphs in these terms operates separately. If a court finds part of this contract illegal, the rest will continue in force. Even if we delay enforcing this contract, we can still enforce it at a later date. These terms are governed by English law and you can bring legal proceedings in respect of the products in the courts of the country in which you are resident.