Hotpod Yoga Chester

Please arrive around 10 – 15 mins before the start of your class. The doors are locked when the class starts for security so we’re not able to let anyone in after the class has begun. Try not to arrive more than 15 minutes before the class start time, as there may still be people leaving from a previous class, plus our teachers will be getting the studio and pod ready to welcome you.

If you know you will not be able to make it, please cancel your booking via the website or app so someone else can take your place. If it's within the cancellation period you'll automatically get your pass back.

We provide mats (although you are welcome to bring your own). We recommend bringing plenty of water with you and wearing cool clothes as you will get sweaty. Yoga towels are required in all classes, but you can hire one from us if you forget. If you'd like to shower afterwards then bring an extra towel for that, or hire one of those too (please check with your local studio beforehand as facilities may vary slightly).

You will be absolutely fine! Just let the teacher know it’s your first lesson, take the class at your own pace and remember you can take a restorative pose and pause to catch your breath whenever you need to. Have a read of our blog on what to expect from your first class to find out more.

If you are pregnant or under 16, then unfortunately you cannot come to our heated classes. If you have a medical condition you are not sure about, then please check with a medical professional beforehand.

If you're having problems booking via the website or app, then firstly try signing out and closing everything down (your browser or the app itself). Then try logging in again. If that doesn't sort things out and you’re still struggling, don't despair, contact your studio and they'll be happy to help. If you can, take a screenshot or picture of any error messages you're getting to help us sort this out and get you into your next class as quickly as possible.

If someone has given you their referral code, firstly - lucky you, you're in for a treat. To be able to get your free class added to your account, you will need to attend the same studio as your friend and enter the code when you create your account (in the box that asks 'Do you have a referral code?'). If it's not added then, unfortunately it can't be added later by you - but don't worry, you can contact the studio you are signing up to for help.

As long as you cancel before the Cancellation Cutoff (3 hours before the start of the class for this studio) you’ll get the credit added back to your account. If you cancel outside of the Cancellation Cutoff this will result in you losing the credit on the pass you booked with, or incurring a charge (if you are on a Complete or Off-Peak Membership). All passes are non-refundable though.

The only exception to this rule is during the Blackout Period (1am-5am). 

We have a Blackout period in our booking system from 1am-5am. This is designed to prevent automatic movements in the system occurring overnight when people are asleep (such as adding people automatically from waitlists into a class when a space frees up).

Time during this period does therefore not apply to Cancellation Cutoff (the 3 hours notice that's necessary to give to cancel a class and have the credit returned). So, if you're wanting to cancel a 6.30am class, you must cancel it before 11.30am the night before (1hr 30 mins of the Cancellation Cutoff falls each side of the Blackout Period).

Yes. If you book a class and then don’t show up on time and check in with the teacher, you’ll lose the credit on that pass. If you’ve booked with a membership that doesn’t have an assigned number of classes in a given period (such as an Off-peak Membership or a Complete Membership) you will be charged £5.

Likewise if you cancel within the Cancellation Cutoff (3 hours before the class starts), you also lose the credit on that pass, or are charged £3 if you’re on membership with no assigned number of classes (such as Off-peak Memberships & Complete Memberships). 

Please bear in mind doors will be locked a few minutes before the class starts so that the teacher can always ensure the class starts on time.